Privacy policy

Privacy Policy

Last updated: July 16, 2025

This Privacy Policy describes how Solarika.co.uk ("we", "our", "us") collects, uses, and discloses your personal information when you visit, use, or make a purchase through our website and services ("the Services"). By using the Services, you confirm that you have read and understood this policy.

1. Who We Are

Solarika.co.uk is operated by Robicon Digital LTD, based in the UK. The Services are hosted by Shopify Inc., which powers our e-commerce platform and processes some of your data on our behalf.

2. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of personal information:

  • Contact details – Name, billing and shipping address, email, phone number.
  • Payment and financial data – Card information, transaction ID, and payment method (processed securely via Shopify).
  • Account information – Username, password, preferences, settings.
  • Order and transaction data – Items purchased, returned, or saved to your cart or wishlist.
  • Device and usage data – IP address, browser type, device ID, cookies, and interaction data with our website.
  • Communications – Messages or feedback you send us (e.g. customer support).

3. How We Collect Personal Information

  • Directly from you – When you browse, place an order, or contact us.
  • Automatically – Through cookies and similar technologies when you interact with our website.
  • From third-party providers – Such as payment processors, delivery services, or marketing platforms.

4. How We Use Your Personal Information

We process your personal data for the following purposes and legal bases under UK GDPR:

  • To fulfil your order (Legal basis: performance of a contract)
  • To manage your account and customer support (Legal basis: contract / legitimate interest)
  • To personalise and improve your experience (Legal basis: legitimate interest)
  • For marketing and advertising (Legal basis: consent, where applicable)
  • To detect fraud and ensure website security (Legal basis: legitimate interest / legal obligation)
  • To comply with legal obligations (e.g. tax, consumer protection laws)

5. How We Share Your Personal Information

We may share your information with the following categories of recipients:

  • Shopify, our e-commerce provider – See their policy: Shopify Privacy Policy
  • Service providers – Payment gateways, couriers, IT and analytics tools
  • Marketing partners – Only with consent for personalised advertising
  • Legal authorities – If required by law or for legal claims
  • Business transfers – In case of sale, merger, or asset transfer

6. Cookies and Tracking

We use cookies and similar technologies to enhance your experience, analyse site usage, and deliver personalised content. You can manage your cookie preferences using our Cookie Policy or your browser settings.

7. Children’s Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us to request deletion.

8. International Transfers

Some of your data may be transferred and stored outside the UK/EEA (e.g. with Shopify in Canada or the US). We use Standard Contractual Clauses or similar legal mechanisms to ensure your data is protected.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described, comply with legal obligations, or resolve disputes.

10. Your Rights

Under data protection laws, you may have the following rights:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion (right to be forgotten)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time (for marketing)

To exercise your rights, please contact us at office@solarika.co.uk. We may require verification of your identity before responding to your request.

11. Complaints

If you are unhappy with how we process your data, please contact us first. You also have the right to lodge a complaint with the UK’s Information Commissioner’s Office (ICO) or your local data protection authority. You can find EU data authorities listed here.

12. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted here with the updated “Last updated” date. Where required by law, we will notify you of significant changes.

13. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, you can contact us at:

Solarika.co.uk
72 Heathfield Drive
Tyldesley, M29 8PJ
United Kingdom
Email: office@solarika.co.uk
Phone: 07500 282 085